IELTS Exam Assistant Privacy Policy

Effective Date: November 23, 2024

Welcome to IELTS Exam Assistant. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our IELTS Exam Assistant mobile application ("the App").

1. About IELTS Exam Assistant

We have designed IELTS Exam Assistant as a comprehensive mobile application to help users improve their Reading, Writing, Speaking, and Vocabulary skills for the IELTS exam. Our mission is to provide personalized, effective, and engaging learning experiences to support your IELTS preparation journey.

2. Information We Collect

To provide you with a tailored and effective learning experience, we collect the following types of information:

2.1 User Profile Information

• Your name
• Username
• Email address
• Voice recordings (for Speaking practice)
• Written responses (for Writing practice)

2.2 Performance Data

• Reading speed and comprehension metrics
• Writing task responses and scores
• Speaking practice recordings and assessments
• Vocabulary lists and learning progress
• Accuracy rates for various IELTS question types
• Completed exercises and practice tests
• Time spent on different activities
• Progress through various IELTS band score levels

2.3 Usage Statistics

• Frequency and duration of app use
• Features and topics most often accessed
• Preferred study times
• Module-specific interaction patterns
• Premium feature usage statistics

2.4 Device Information

• Operating system and version
• IELTS Exam Assistant app version
• Device model
• Audio recording capabilities (for Speaking module)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Personalized Learning Experience

• Customizing study materials across all IELTS modules
• Recommending exercises based on your performance
• Adjusting difficulty levels for optimal learning
• Creating personalized vocabulary lists

3.2 Skill Improvement

• Analyzing performance patterns across all modules
• Providing personalized feedback aligned with IELTS criteria
• Generating comprehensive progress reports
• Facilitating speaking practice through voice analysis
• Supporting writing improvement through expert feedback

3.3 Premium Features

• Processing tutor feedback for writing tasks
• Managing speaking assessment recordings
• Facilitating expert evaluations and recommendations
• Handling priority support requests

3.4 Technical Support

• Troubleshooting technical issues
• Processing support requests
• Managing premium user communications
• Sending important updates and notifications

4. Information Sharing

We respect your privacy and do not sell, rent, or lease your personal information to third parties. However, we may share anonymized and aggregated data in the following circumstances:

• With IELTS tutors for assessment purposes (premium features only)
• With analytics partners to improve our services
• In academic research related to IELTS preparation
• In response to legal requirements

5. Data Security

Protecting your information is our top priority. We implement robust security measures, including:

• End-to-end encryption for data transmission
• Secure storage of voice recordings and written submissions
• Protected cloud servers with limited access
• Regular security audits and updates
• Strict data handling protocols for tutors and staff

6. Your Rights and Choices

As an IELTS Exam Assistant user, you have control over your personal information:

• Access: View your profile and performance data
• Correction: Update your information through settings
• Deletion: Request removal of your account and data
• Data Portability: Export your practice data
• Recording Control: Manage your voice recordings
• Marketing Preferences: Control communication settings

7. Children's Privacy

IELTS Exam Assistant is designed for IELTS test takers and is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we may have inadvertently collected information about a child under 13, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through the app or email prior to the changes becoming effective.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +994503422849

Our dedicated support team will address your concerns promptly.

Thank you for choosing IELTS Exam Assistant for your IELTS preparation journey.

Last Updated: November 23, 2024